Step 1: Update Firmware
Current Firmware version: 2.0.9
This first step is extremely important. Do this before installing Zen Studio and do not run any scripts until you have first updated to the latest firmware.
You must always keep your Cronus Zen updated with the latest firmware as we're constantly fixing bugs, increasing functionality and improving stability. Using an outdated firmware may also cause error codes when using scripts that have not been updated.
Before you begin, make sure Zen Studio or any other Cronus software isn't open, with nothing connected to the Zen device - including any USB wireless adapters.
It's important to make sure you are using the correct USB cable connected to the correct USB port. The vast majority of "No Devices Found" reports are attributed to using the wrong USB cable/USB port, or using a faulty cable.
1. Download the Collective Minds Firmware Update Tool (CMUPDATETOOL) 👉 from our website​
2. Press and hold the reset button on the bottom of the Zen. It is important to do this step before connecting the Zen to your computer.
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3. Connect the short 12" micro-USB cable from Zen's rear CONSOLE USB port to your Windows PC (or a Mac running Windows) while still holding the reset button.
4. The Zen OLED Message Screen will display 'Zen Bootloader', and the RGB LEDs will glow. At this point you can let go of the reset button.
If you connect the USB cable before pressing the reset button, Zen may still go in to Bootloader mode but in some cases will not program correctly and cause an error code.
5. The Collective Minds Update tool will now detect the Cronus Zen and display its Serial Number and current Firmware version. Hover your mouse over the device info and click to continue.
If your Cronus is not detected at this point, it's usually caused by one of these:
Your device has an Error Code which needs fixing (see Emergency Recovery Guide)
Bad micro-USB cable (even new cables can be faulty, try one of your own)
USB Port Low Power (also connect the mini-USB cable to Zen's PROG USB port, or use a powered USB hub)
You are using Windows 7 and didn't install the driver patch (See the Downloads page)
A corrupt USB driver (remove using Windows Device Manager)
6. Click Continue then Begin Update to update your firmware to the latest version.
7. Once the firmware upgrade has successfully completed, the Zen's RGB LEDs will flash RED, GREEN, BLUE) and display the Collective Minds Gear Head logo.
Success! Disconnect the micro-USB cable from the PC and continue to Step 2 where we'll show you how to setup Zen Studio.
The Cronus Zen OLED Message Screen has built-in screen burn protection that will clear the display after 30 seconds of inactivity.
If the RGB LEDs work, but the Zen logo does not appear on the OLED screen, your Cronus Zen is faulty and needs to be returned.
