Any time your Zen crashes with an error code or simply refuses to respond, we have a number of fail-safe procedures in place so that you can recover your Zen and get back to gaming.
Why do Error Codes Happen? Error events are usually caused by compiling or programming a badly coded script, using a script that is designed for a newer firmware version, Zen Studio has possibly become corrupted, or using an input device (mouse, keyboard, controller etc.) that is not compatible - it does NOT mean your Zen is faulty. This is why it is also important to make sure your Zen is updated to the latest firmware at all times, and that any script you use has been verified by the author or another user to be compatible with Zen.
If you are updated to the latest firmware and find a script that causes Zen to crash, click here to post a report with a copy of the script and a member of the support team will take care of it for you (example of a reported E2021 error with GPC script).
An E2 error code like E2021 usually happens when you've programmed a corrupt or incompatible script to one of Zen's memory slots.
An E3 error code like E3001 or E3002 is a full system crash that usually happens when one of the following occurs:
Updating the firmware with a bad USB cable or USB port
Power loss during a firmware update
Connecting an input device that is not compatible with Zen
Removing these error codes requires a Full Factory Recovery. This is done by following the 5 steps below:
1. With nothing connected to the Zen, press and hold down both of the Cronus Zen left and right blue buttons - don't let go!
2. Connect a micro-USB cable from Zen's rear CONSOLE USB Port to your Windows PC (or a Mac running Windows).
3. Keep both the P1 and P2 blue buttons held down for at least 4 seconds until the Zen RGB LEDs start to flash RED-GREEN-BLUE. The Collective Minds gear head logo will now display on the Zen OLED Message Screen indicating your Zen is fully functional again.
4. UNPLUG EVERYTHING FROM THE ZEN AND WAIT 30 SECONDS BEFORE CONTINUING TO STEP 2.
1. Make sure you left the Zen untouched with nothing connected to it for 30 seconds after performing a hard reset before continuing to this next step.
With nothing connected to the Zen, press and hold the reset button on the bottom of the Zen. This step is very important, the button must be held down BEFORE a USB cable is connected.
2. With the reset button still held down, connect a micro-USB cable from Zen's rear CONSOLE USB port to your Windows PC (or a Mac running Windows).
3. Let go of the reset button as soon as the Zen OLED Message Screen displays 'Zen Bootloader'. The RGB LEDs will now glow Blue/Purple to show it's ready for the next step.
4. Open the Collective Minds Firmware Update Tool and it will detect the Cronus Zen and display its Serial Number and current Firmware version. Hover your mouse over the device info and click to continue.
5. Slide the 'User the Latest Version Available' toggle to the left to view all the available firmware versions. Select the oldest firmware version from the bottom of the list (2.0.3-beta.105), click Continue then Click Begin Update to begin programming.
Once complete, disconnect everything from the Zen and wait a few seconds before proceeding to Step 3.
Unplug everything from the Zen. Now Follow Steps 1-4 as above, then for Step 5.....
5. Click Continue then Begin Update to update your Cronus Zen to the latest firmware version.
It is also possible for a Zen Studio install to become corrupted and cause error codes after programming to the Zen. The solution is to delete the CronusZen directory which is located here:
You can navigate to this folder easily in Windows 10 by using the search feature 🔎
Make sure Zen Studio is closed before deleting the CronusZen folder.
Once deleted, you can open Zen Studio again and the CronusZen folder will be recreated once you have successfully connected a Cronus Zen.
A factory reset erases all memory slots and returns all Cronus Zen options to their default status. Be sure to check you have the latest version of Zen Studio 💾 before continuing.
Zen Studio 👉 Device Tab 👉 Factory Reset
Your Cronus Zen should now be fully restored to its default state 👍
🔎 Find more detailed Troubleshooting guides 👉 here: