Any time your Zen crashes with an error code or simply refuses to respond, we have a number of fail-safe procedures in place so that you can recover your Zen and get back to gaming - or at the very least show you there is a fault, why, and what to do about it.
Why do Error Codes Happen? Error events are usually caused by compiling or programming a badly coded script, using a script that is designed for a newer firmware version, Zen Studio has possibly become corrupted, or using an input device (mouse, keyboard, controller etc.) that is not compatible - it does NOT mean your Zen is faulty. This is why it is also important to make sure your Zen is updated to the latest firmware at all times, and that any script you use has been verified by the author or another user to be compatible with Zen.
If you are updated to the latest firmware and find a script that causes Zen to crash, click here to post a report with a copy of the script and a member of the support team will take care of it for you (example of a reported E2021 error with GPC script).
An E2 error code like E2021 usually happens when you've programmed a corrupt or incompatible script to one of Zen's memory slots.
An E3 error code like E3001 or E3002 is a full system crash that usually happens when a firmware update has corrupted or connecting an input device that is not compatible.
🔎 Find more detailed Troubleshooting guides 👉 here: