Device Disconnected?

Is your Cronus Zen not detected by the Firmware Update Tool or Zen Studio? Find out why.....

If your Cronus Zen is not detected by your computer don't panic! It's almost always caused by the USB cable. It highlights this throughout these instructions but we still get a lot of users who miss those parts so here's a page dedicated to showing you how to get your Zen detected correctly.

If you've been directed to this page by support staff and you've already followed the steps, don't be upset they're just doing their jobs - there are no other steps to correct this issue.

Firmware Update Tool

Error: No Devices Found

This is the most common issue, but also the easiest one to resolve.

  1. Unplug everything from the Cronus Zen

  2. Press and hold the small blue reset button underneath the Zen

  3. Connect the short micro-USB cable from Zen's rear CONSOLE USB Port to your Windows computer

  4. Keep pressing the reset button until 'Zen Bootloader' appears on the OLED screen.

  5. If your USB cable is functional, the firmware update tool will detect the Cronus Zen hardware.

Many users make the mistake of using the mini-USB cable to upgrade the firmware, which is for Zen Studio, not for Firmware upgrades.

Cronus Zen connected to a Windows PC with a micro-USB cable from the CONSOLE USB Port

If your Cronus Zen is still not detected at this point, it's almost always one of these issues:

  1. The micro-USB cable is faulty or not fully plugged in (try another cable).

  2. The Zen OLED displays an error code (E3001, E2010 etc - fix it here)

  3. You are using Windows 7 and didn't install the driver fix (See the Downloads page)

If the firmware update tool still says 'No Device Found' after following the above steps, as a last resort try another PC, just in case there are problems with the one you are using.

If that also doesn't work then you should return the Zen to the store you purchased from and file a return claim. Remember, we provide you with a great warranty👍

Zen Studio

Error: Device Disconnected

If Zen Studio says Device Disconnected (or Device Not Connected), even after you have successfully updated the firmware, it is almost always one of these issues:

  1. Zen Studio must be opened in Administrator Mode (File > Relaunch as Admin)

  2. The mini-USB cable is faulty or not fully plugged in (push fully in and/or try another cable).

  3. The Zen requires a hard reset or displays an error code (instructions here)

Many users make the mistake of using the micro-USB cable to connect to Zen Studio, which is for Firmware Upgrades, not for Zen Studio.

Cronus Zen connected to a Windows PC with a mini-USB cable from the PROG USB Port

If Zen Studio still says 'Device Disconnected' after following the above tips, as a last resort try another PC, just in case there are problems with the one you are using.

If that also doesn't work then you should return the Zen to the store you purchased from and file a return claim. Remember, we provide you with a great warranty👍